.empty-state {
  text-align: center;
  padding: 3rem 1.5rem;
  color: var(--color-text-muted);
}

.course-back-link {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  font-size: 0.85rem;
  color: var(--color-text-muted);
  margin-bottom: 1rem;
}

/* Hero + search */
.support-hero {
  background: var(--color-bg-lavender-2);
  padding: 3.5rem 2rem;
  text-align: center;
}

.support-hero h1 {
  margin: 0 0 1.25rem;
}

.support-search {
  max-width: 600px;
  margin: 0 auto;
  position: relative;
}

.support-search input {
  width: 100%;
  padding: 1rem 1.25rem;
  border: 1px solid var(--color-border);
  border-radius: 12px;
  font-family: var(--font-family-base);
  font-size: 0.95rem;
}

.support-search__results {
  background: #fff;
  border: 1px solid var(--color-border);
  border-radius: 12px;
  margin-top: 0.5rem;
  text-align: start;
  overflow: hidden;
  position: absolute;
  inset-inline: 0;
  z-index: 5;
}

.support-search__result {
  display: block;
  padding: 0.85rem 1.25rem;
  font-size: 0.9rem;
  border-bottom: 1px solid var(--color-bg-lavender-1);
  color: var(--color-text);
}

.support-search__result:last-child {
  border-bottom: none;
}

.support-search__empty {
  padding: 1.25rem;
  text-align: center;
}

.support-search__empty-title {
  font-weight: 700;
  margin-bottom: 0.5rem;
}

.support-search__empty-note {
  font-size: 0.85rem;
  color: var(--color-text-muted);
  margin-bottom: 0.85rem;
}

/* Body sections */
.support-body {
  padding-top: 3rem;
  padding-bottom: 3rem;
}

.support-body h2 {
  font-size: 1.15rem;
  margin: 0 0 1.5rem;
}

.category-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1.25rem;
  margin-bottom: 3.5rem;
}

.category-card {
  display: flex;
  align-items: center;
  gap: 1rem;
  border: 1px solid var(--color-border);
  border-radius: 14px;
  padding: 1.4rem;
  background: #fff;
}

.category-card:hover {
  box-shadow: 0 12px 24px rgba(30, 7, 64, 0.08);
}

.category-card__icon {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 44px;
  height: 44px;
  border-radius: 999px;
  background: var(--color-bg-lavender-2);
  color: var(--color-primary);
  font-weight: 800;
  flex-shrink: 0;
}

.category-card__title {
  font-weight: 700;
  margin-bottom: 0.25rem;
}

.category-card__count {
  font-size: 0.78rem;
  color: var(--color-text-muted);
}

.faq-accordion {
  border: 1px solid var(--color-border);
  border-radius: 14px;
  overflow: hidden;
  max-width: 900px;
  margin-bottom: 3.5rem;
}

.faq-item {
  border-bottom: 1px solid var(--color-bg-lavender-1);
  padding: 1.1rem 1.35rem;
}

.faq-item:last-child {
  border-bottom: none;
}

.faq-item summary {
  font-weight: 700;
  font-size: 0.95rem;
  cursor: pointer;
}

.faq-item p {
  font-size: 0.88rem;
  line-height: 1.8;
  color: var(--color-text-muted);
  margin: 0.75rem 0 0;
}

/* Help / ticket form */
.support-help-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 320px;
  gap: 2.5rem;
}

.ticket-form textarea {
  width: 100%;
  resize: vertical;
}

.ticket-form__note {
  font-size: 0.8rem;
  color: var(--color-text-muted);
  margin-top: 0.6rem;
}

.contact-cards {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
}

.contact-card {
  display: flex;
  align-items: center;
  gap: 0.85rem;
  border: 1px solid var(--color-border);
  border-radius: 12px;
  padding: 1.1rem;
  background: #fff;
  color: inherit;
}

.contact-card__icon {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 38px;
  height: 38px;
  border-radius: 999px;
  font-weight: 800;
  flex-shrink: 0;
}

.contact-card__icon--whatsapp {
  background: var(--color-success-bg);
  color: var(--color-success-dark);
}

.contact-card__icon--email {
  background: var(--color-bg-lavender-2);
  color: var(--color-primary);
}

.contact-card__icon--hours {
  background: var(--color-accent-tint-1);
  color: var(--color-accent-dark);
}

.contact-card__title {
  font-weight: 700;
  font-size: 0.9rem;
}

.contact-card__subtitle {
  font-size: 0.78rem;
  color: var(--color-text-muted);
}

/* Floating chat button */
.floating-chat-btn {
  position: fixed;
  bottom: 28px;
  inset-inline-start: 28px;
  width: 56px;
  height: 56px;
  border-radius: 999px;
  background: var(--color-primary);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
  box-shadow: 0 8px 20px -4px rgba(58, 16, 120, 0.4);
  z-index: 60;
}

/* Category page */
.kb-article-list {
  display: flex;
  flex-direction: column;
  gap: 1rem;
  max-width: 760px;
}

.kb-article-card {
  border: 1px solid var(--color-border);
  border-radius: 12px;
  padding: 1.25rem;
}

.kb-article-card h3 {
  margin: 0 0 0.5rem;
}

.kb-article-card p {
  color: var(--color-text-muted);
  font-size: 0.9rem;
  margin: 0;
}

@media (max-width: 900px) {
  .category-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .support-help-grid {
    grid-template-columns: minmax(0, 1fr);
  }
}

@media (max-width: 640px) {
  .category-grid {
    grid-template-columns: minmax(0, 1fr);
  }

  .support-hero {
    padding: 2.5rem 1.25rem;
  }
}